🦍 FREQUENTLY ASKED QUESTIONS

 

 

Entrance

Is Elektronik Zoo an 18+ event?

Yes, visitors under 18 will not be allowed (even when accompanied by a parent, guardian and/or other adults).

What are the event hours?

The hours are from 13:00 until 01:00

Can I leave the venue and enter again?

Unfortunately this is not possible in any case.

 

 

TICKETS

How can I purchase a ticket?

Visit our ticket portal: https://tiqs.com/elektronikzoowefb

What is a King of the Zoo Ticket?

This ticket includes special stage access. Purchase here: https://tiqs.com/elektronikzoowefb

I lost my ticket. How can I find it back?

You can resend your ticket here: https://tiqs.com/alfred/resend_tickets_guidex

 

 

PARKING & TRANSPORT

How can I book a parking ticket?

Book your parking spot here: https://tiqs.com/elektronikzoowefb

Am I allowed to sleep in my car?

No, it is not allowed to sleep in the car at the car park.

What if my car is damaged or items are stolen?

Parking is at your own risk. We cannot be held responsible for any loss or damage.

Are there shuttles available?

Yes, reserve your shuttle here: https://tiqs.com/ezshuttles

 

 

ACCESSIBILITY

Is the venue accessible with wheelchair?

Yes, the venue is accessible to people with disabilities. We want our event to be fun for everyone. We provide:

  • Parking facilities near the entrance reserved for people with disabilities. If you need access to our disabled parking please send an email to contact@elektronikzoo.be to register the parkingplace.
  • One or more disabled toilets in each toilet group

 

 

GOOD TO KNOW

Can I purchase earplugs at the event?

Free earplugs will be available at the festival.

What happens if there is a change in the program?

The program is subject to change. When specific acts are cancelled, there will be no refund of entrance fees or other costs. The organization will always attempt to find a replacement of the same quality level with a similar music style.

What am I not allowed to bring inside the festival?

For security reasons, only bags no larger than A4 size (8.27 x 11.69 inches or 21 x 29.7 cm) are permitted. The following items are prohibited:

  • Soft drugs, hard drugs
  • Food, (alcoholic) drinks
  • Glassware, (plastic) bottles, cans
  • Flags, sticks, walking sticks (except medical crutches)
  • Pets
  • Banners with discriminating/provocative content
  • Weapons or weapon-like objects
  • Spray cans, atomizers, fireworks, torches
  • Means of transport, electric bicycle batteries
  • Professional video/audio/photo equipment (excluding compact cameras and phones)

 

 

EHBO

What if I feel sick at the event?

When feeling sick, injured or harmed, please contact our staff to direct you to EHBO zone. You can find EHBO close to the stage and toilets.

 

 

TOKENS / CASHLESS

Can I use the same cashless card as last event?

Yes you can use the same cashless card like last event.

How can I pay for drinks and food?

  • Show Ticket and Enter the Zoo
  • Receive your Cashless Card at Entrance
  • Scan the Cashless Card (with your Phone)
  • Buy Tokens

How to buy Tokens?

Buy tokens in advance (recommended!)


You ran out of tokens during the event?
  • Scan the QR code on your payment card using a QR code reader (!! Not your bank app !!)
  • Follow the instructions on how many tokens you want to buy
  • Pay using your phone bank app

Pay by cash
  • Go to the cash/tokens entry on your left side near the bar
  • Give your payment card
  • Pay by cash the amount of tokens
  • Your payment card will be uploaded with the tokens

Can I pay by cash?

Yes you can!

  • Go to the cash/tokens entry on your left side near the bar
  • Give your payment card
  • Pay by cash the amount of tokens
  • Your payment card will be uploaded with the tokens

How to link your cashless card to your account?

  • Scan the QR code of the Cashless Card (with your Phone)
  • Create an EntryTickets account or login to your existing account
  • Once finished the card and account or linked

 

 

CONTACT

Have other questions or remarks?
Please email us at contact@elektronikzoo.be. We will help you as soon as possible.

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